Yes, k9 game offers several Responsible Gaming tools that are easy to use. After logging in, click on your profile icon and navigate to the "Responsible Gaming" section.
There you'll find:
- Deposit Limit – Set your own daily, weekly, or monthly deposit cap. Decreases take effect immediately; increases require 24 hours to apply.
- Session Timer – Set how long you want to play in a single session. You'll receive an automatic notification when your time is up.
- Cool-Off (Break Mode) – Take a temporary break for anywhere between 24 hours and 30 days.
- Self-Exclusion – You can suspend your account for anywhere from 3 months up to 5 years.
Learn More Responsible Play Page here.
Absolutely! k9 game's referral program is very popular among members in Bangladesh. The process is straightforward:
- Log in and go to the "Referral" section in your profile.
- Copy your personal referral link or code.
- Share the link with your friend and ask them to register using it.
- Once your friend registers and makes their first deposit, the referral bonus will be credited to your account.
Referral bonus amounts and terms are subject to change. For the latest information, Promotions Page or ask via live chat. There's no limit on referrals — the more friends you bring in, the more you earn.
K9 game uses multiple layers of security to protect your personal data and funds:
- SSL 256-bit Encryption: Every data exchange on the site and app takes place over an encrypted channel. You'll know it's secure when you see the lock icon in your browser.
- Two-Factor Authentication (2FA): Enabling OTP verification at login means no one else can access your account — even if they know your password.
- Segregated Funds: Member funds are kept entirely separate from the company's operational funds.
- Strict Privacy Policy: Your personal information is never sold or shared with third parties.
Learn More Privacy Policy Page here.
The minimum deposit amount at k9 game is ৳500 (Five Hundred BDT). Deposits below this amount will not be credited to your balance.
Payment Methods & Important Information:
- bKash: Both direct payment and transfer are supported. Funds are typically credited to your balance within 1–3 minutes.
- Nagad: Same process, faster processing.
- Rocket: Dutch-Bangla Bank mobile banking is also accepted.
- Charge: k9 game does not charge any additional fees. However, your mobile banking provider's own transaction fees may apply.
Before making a deposit, make sure you are sending to the correct account number.
Withdrawing from k9 game is simple. Here are the steps:
- Log in and go to the Wallet / Cashier section.
- Click the "Withdrawal" or "Withdraw Funds" button.
- Enter the amount (minimum ৳500) and provide your bKash/Nagad number.
- Confirm with the OTP.
Duration: Processing typically takes between 15 minutes and 24 hours. In most cases, funds arrive within 30 minutes.
Important: KYC verification must be completed before your first withdrawal. Withdrawal requests will not be processed without it.
Absolutely — and the process is straightforward. Click the "Forgot Password?" link on the k9 game login page, then:
- Enter your registered mobile number and click the "Send OTP" button.
- A 6-digit OTP will be sent to your mobile within seconds.
- Verify with the OTP — note that it is only valid for 5 minutes.
- Enter and confirm your new password.
If you don't receive your OTP, use the "Resend" option after 30 seconds. If you've forgotten your registered mobile number or need to change it, contact us via live chat — we'll verify your identity and assist you.
There are two ways to suspend or permanently close your account on k9 game:
Temporary Break (Cool-Off or Self-Exclusion):
Log in and go to Settings > Responsible Gaming to suspend your account for a set period (24 hours to 5 years). During this time, betting and deposits will not be possible. Once self-exclusion is activated, it cannot be reversed for at least 6 months.
Permanent Closure or Deletion:
To permanently close your account, contact us via live chat or email support@k9game.biz directly. Once your identity is verified, the team will deactivate your account within 48 hours. Please withdraw any remaining balance before closing.